General terms and conditions of business

Dear guest, we will make every effort to make your stay as pleasant as possible. This also includes that you know exactly what services we provide, what we are responsible for and what liabilities you have towards us. Therefore, please note the following general terms and conditions, which regulate the contractual relationship between you and us and which you accept with your booking.

1. Conclusion of the contract

The contract is concluded as soon as the room(s) is/are ordered and confirmed or, if a confirmation is no longer possible due to time constraints, made available. The customer is jointly and severally liable as principal for all obligations arising from this contract. Group and tour operators must provide the exact list of participants up to three weeks before arrival. Additions, changes and subsidiary agreements of any kind whatsoever require our written confirmation to be effective. A change in the number of rooms plus/minus 10 % is possible free of charge up to three weeks before arrival.

2. Arrival and departure

Unless otherwise agreed in writing, the room cannot be occupied before 3 p.m. on the day of arrival and the room must be handed over by 11 a.m. on the day of departure. The guest is requested to inform the reception at the latest by 10.00 p.m. on the day before departure if he/she intends to leave after 11.00 a.m.; half the room rate must be paid for departures before 6.00 p.m.. Reserved rooms must be occupied by 18.00 hrs at the latest. If this has not been done, the hotel may dispose of the room unless a later arrival time has been expressly agreed.

3. Services and prices

The contractual services result from the information in the reservation confirmation. The agreed prices are inclusive prices. Any increase in VAT after conclusion of the contract shall be borne by the client. If there are more than four months between conclusion of the contract and arrival, the hotel reserves the right to change prices without prior notice. All prices are quoted in euros.

4. Payments

The hotel may demand an advance payment of 50% of the agreed price for the reservation. If this advance payment is not received in the hotel's account within two weeks of the request, the hotel shall be entitled to withdraw from the contract. The withdrawal must be communicated immediately.

Unless otherwise agreed in writing between the partners, payment shall be made in cash at the latest upon departure. If an agreement has been made regarding payment against invoice, the customer must settle the invoice no later than 10 days from the invoice date.

5. Withdrawal

All cancellations must be made in writing.

1. Cancellations up to 2 days before departure are free of charge. If the contractual services are not used within the 2 days prior to arrival, the individual guest is obliged to pay 80% of the agreed price for the duration of the reservation in the case of the accommodation agreement. One day prior to arrival and on the day of arrival, 100 % of the agreed price for the duration of the reservation must be paid. The hotel is obliged in good faith to let unused rooms to other guests in order to avoid cancellations.

2. For arrangements, a cancellation period of 14 days applies free of charge.

3. For group reservations by tour operators and travel agencies, the following cancellation and rebooking periods apply:
up to 42 days before arrival = cancellation free of charge
up to 28 days before arrival = payment of 50% of the agreed price.

If a cancellation is made later than four weeks prior to arrival or if the number of participants decreases by more than 10 % as agreed, the customer shall pay 80 % of the agreed price for the missing number of participants, insofar as the rooms in question cannot be rented to other guests. Insofar as the Hotel has incurred additional costs due to the order, such costs shall be reimbursed in full by the Customer.

6. Liability

The contractual partner of the hotel or the guest as such or as host shall be fully liable to the hotelier for any damage caused by themselves or their guests. Any use of the rooms provided which deviates from the contract shall entitle the hotel to terminate the contract without notice. This shall not reduce the claim to the agreed remuneration. The hotel reserves the right to withdraw from the contract if the performance of the service has become impossible due to force majeure or industrial action, without this giving rise to claims for damages. The hotel shall be liable for items brought into the room in accordance with the provisions of the German Civil Code (BGB). Liability is excluded if the room or the containers from which items were stolen were unlocked. Liability for valuables shall only be assumed if they are deposited at the reception desk against receipt. Money must also be deposited at the reception desk against receipt. The hotel is liable for the correctness of the service description in brochures as well as for the proper provision of the contractually agreed service. The hotel is not liable for the performance of the hotels it has arranged.

7. Final provision

In commercial transactions, the place of performance and jurisdiction shall be the registered office of the hotel. Verbal agreements shall not become effective until the Hotel has confirmed them in writing. Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the other provisions.

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